Asking for updates
Every open item has to find you before it moves.
Operations support · Owner-run businesses
Run the business, not the operation.
A dedicated operations specialist, supervised by Rilare, takes the admin and ops follow-up off your plate: quotes, scheduling, invoices, vendors and every open item. About 40 hours a month back in 90 days, without losing control.
- 40hours a month back
- 90days to get there
- Day 30guarantee
Live register
Illustrative
This week's open items
- P0 · Quote follow-up
- Today
- P1 · Invoice, job 318
- Thu
- P2 · Vendor part ETA
- Fri
Implementation guarantee
Day 30
Built for owners who have become the operating system.
Remote by design · Serving owner-run businesses across the US
We map.●We carry the follow-up.●We document.●We stay.●
●●●●
Where the week goes
Every open item has to find you before it moves.
When everything runs through you, the business only runs while you are in the building.
Remembering open items
The list lives in your head and in three inboxes.
Hunting for information
Paper, spreadsheets and whoever touched it last.
Explaining how things get done
The same thing, a third time, to the newest person.
And at night, the admin you did not get to.
The cost
40hours a month of admin and ops follow-up that lands on the owner.
Estimated from what owners describe: about a week a month spent asking, remembering, hunting and explaining.
Quotes that go cold
Nobody chased the estimate that went out on Tuesday.
Hires that start from zero
When someone leaves, the process leaves with them.
Decisions without context
Every question reaches you raw, and you rebuild the picture each time.
The 90 days
What changes, and when.
Three phases. From there, month to month.
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Days 1 to 30
Diagnosis, access and control
Scope agreed, access organized, the operation mapped. A live register with owners, priorities and dates. You can see what is open and where a decision is needed.
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Days 31 to 60
Transfer, rhythm and adoption
Your EA + Operations Specialist runs the daily execution. A weekly 30-minute meeting to unblock decisions. You stop being the connection point for the transferred work.
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Days 61 to 90
Documentation and improvement
Written and video SOPs for the processes only you knew. At least one repetitive workflow automated. The next quarter prioritized.
Result: about 40 hours a month back, without losing control.
The method
Six steps, in order.
Rule one: nothing gets built in a tool your team will not open. We build where you already work.
Days 1 to 5
Access
The assigned person gets into every system without asking anyone.
What you get
One professional. One system. Yours.
Mission Control
The follow-up, carried for you.
One dedicated EA + Operations Specialist, supervised and backed by Rilare, runs your agreed scope every day. You keep the visibility and the decisions.
Day 30Implementation guarantee included
Book the 20-minute Snapshot
What the engagement includes:
- 01A dedicated EA + Operations SpecialistUp to 40 hours a week. Three to four years with founders, professional English, AI workflows and QuickBooks.
- 02The Operations SnapshotScope map, bottlenecks, open items with no owner and priorities for the first 90 days.
- 03A live registerP0, P1 and P2 priorities, with owner, date, dependency and next action on every workstream.
- 04Written and video SOPsDelivered into your own repository, not ours.
- 05Daily execution of the scopeEscalating only what needs your decision.
- 06A weekly 30-minute meetingTo decide, unblock and reprioritize. A written recap arrives before it.
- 07Weekly coaching and quality controlFrom Rilare to the professional, without using your time.
- 08An automation backlogPrioritized, with at least one low-risk repetitive workflow implemented.
The split
What stays with you, what we carry.
You keep
- Visibility of everything that is open
- The decisions that are yours
- Your customers and your team
- The map, the register and the SOPs. They are yours either way.
Rilare carries
- The daily follow-up: quotes, invoices, vendors, open items
- One dedicated professional, trained on your business
- Supervision, coaching and backup for that person
- Documentation and improvements, month to month
Our implementation guarantee
If by day 30 the system is not running with owners and dates on the agreed workstreams, you do not pay that month.
Subject to access and context being provided in week one. That is where these projects usually stall, and it is the one thing we need from you.
Fit
Who this is for, and who it is not for.
For you if
- You own or run a business with physical operations: field services, light manufacturing, distribution, the trades.
- You have 10 to 50 people, and the status of things still lives with you.
- You will sit down once to explain how things get done, and give it 30 minutes a week after that.
- You recently bought the business, took over, or run more than one.
Not for you if
- You want someone to hand tasks to, one at a time.
- You will not transfer what only you know. The guarantee depends on it.
- You already have an operations manager who owns the follow-up.
By sector
Where the admin usually gets stuck.
Roofing, remodeling, general contractors
Estimates that take days to go out, change orders that never get billed, subcontractor coordination.
HVAC, plumbing, electrical
Schedule changes and dispatch, maintenance renewals, invoices that go out days after the job.
Restoration and mitigation
Insurance documentation, chasing carrier payments, files and photos per job.
Landscaping
Crew schedules by season, recurring contract billing, estimates.
Light manufacturing
Quotes that went out and never got an answer, purchase orders, order status updates to the customer.
Distribution
Order entry, backorders that get stuck before anyone notices, collections.
Common patterns, not assumptions about your company. The Snapshot tells us which ones apply.
First step
A 20-minute Operations Snapshot.
Not a sales call. In 20 minutes we map:
- 1What is open with no owner and no date.
- 2Where your information actually lives: paper, spreadsheets, software, one person's head.
- 3What depends on a single person, ranked by what stops if they are out for two weeks.
You get the written map after the call, whether or not we ever work together.
Book the Snapshot
Alejandro Ramírez
Founder · Rilare
Who is behind it
Built by someone who has carried the follow-up.
For seven years I have worked inside small US businesses. First tracking loads and coordinating drivers for trucking companies, then carrying the follow-up the owner used to carry for a fuel systems company, a print shop and a trailer business. Bilingual. I build the systems, not just run them.
Behind me, Rilare: the professional, the supervision, the backup and the method.
What we can show today
- The live register we run for a fuel systems company: 185 items on one page, with status, priority and owner.
- An operations handoff package built for a print shop in two weeks: systems map, quote intake, vendor log.
- A technician onboarding SOP, written from real recordings.
No case studies under the Rilare brand yet. The experience is real and we describe it precisely.
Questions, plainly answered
What owners ask before the Snapshot.
Still deciding? Write to info@rilare.com. A human will answer.
01Who is the specialist?
A bilingual EA + Operations Specialist who works US business hours, with professional English and three to four years supporting founders and owners. Rilare recruits, trains, supervises and backs them up.
02What does "40 hours a month" mean?
It is an estimate from what owners describe: about a week a month spent asking for updates, remembering open items, hunting for information and explaining how things get done. The Snapshot tells us what applies to your business.
03What do you need from me?
Access to your systems and context in week one, one sit-down to explain how things get done, and 30 minutes a week after that. The day 30 guarantee depends on it.
04Do we have to change our software?
No. Nothing gets built in a tool your team will not open. We build where you already work and improve what you have instead of replacing it.
05What happens after the first 90 days?
The engagement continues month to month. The map, the register and the SOPs are yours either way.
06What if the specialist leaves?
Supervision, backup and replacement are Rilare's job. Because the processes are written down and on video, the work does not restart from zero.
07How much does it cost?
It depends on the scope: how much follow-up moves to us and how many systems are involved. We share a clear monthly figure after the Snapshot, once we know what is on your plate.
08Is the Snapshot a sales call?
No. In 20 minutes we map what is open, where your information lives and what depends on one person. You keep the written map whether or not we work together.
First step
Book the 20-minute Operations Snapshot.
Two minutes of context first, so the 20 minutes are about your business and not about filling in forms. Then you pick a time.
- 1Tell us about the businessAbout two minutes, right here.
- 2Pick a timeThe calendar opens as soon as you send.
- 3Get the written mapYours whether or not we work together.
- ✓ No pitch on the call
- ✓ An honest no if we are not the right fit
Prefer email?
info@rilare.com ↗